IQ Retail Support & Consulting

We provide your business with an ALL-IN-ONE IQ Retail Service.

Consider us part of your Team

N

Outstanding Customer Service

Pro-Active, Re-Active, Real-Time, Co-Managed, Break-Fix, As-Needed, Tailor-Made, we take responsibility for managing your IT infrastructure in a way that makes us your reliable and preferred IT (Co-)Partner.

N

Improved Productivity

We help make your business more competitive and efficient by using the right technology in the right way.

N

Single Point of Service

Playing ping pong with all the different vendors that make up your IT environment? At Itblue everything is our problem and we deal with your technical vendors on your behalf.

N

Improved IT Security

The IT security landscape is ever changing and managing the risk is a 24/7 task. We help you navigate the risks with our technology and expertise so you can focus on doing business without interruption.

N

Affordable Expertise

By utilising our team of experts you get your own IT department and expertise at a fraction of the cost of building the resources internally.

N

Peace of Mind

Is your data safe? Is the Backups running? Do you comply to POPIA from an IT perspective? What happens in case of a disaster? Let us take care of these worries so you can have more time to focus on the things you want.

Managed IT

Managed & Pro-Active IT is Better

Managed IT services allow businesses to delegate their IT operations to an expert third-party organization (called a ‘managed service provider or MSP) that specializes in handling these responsibilities. MSP’s like Itblue, can take responsibility for the entirety or portions of a business’ IT systems, as agreed upon in a Service Level Agreement (SLA).

Itblue creates a ‘win-win’ result by investing upfront resources to get each client onto our best-practice standard (called the ‘ITB-Way’) and then proactively and continuously working in the background to keep your business running and on standard. By limiting unscheduled downtime both our businesses win.

Z

Fast Support

Access to our high-quality support desk team where your request will be resolved by one of our experts

Z

Your own IT Director

Your account manager is an Itblue Director giving you direct access to management.

Z

Proactive Maintenance

We use AI and technology for continuously monitoring and performing tasks on your IT infrastructure, ensuring it runs smoothly while maintaining security and stability.

Z

24/7 Monitoring

Our systems monitor your IT infrastructure 24/7 for all types of incidents.

Z

Integrated Security

We are security focused to ensure you can sleep at night. We utilise security frameworks and best practices to ensure a safer IT environment without getting in your business’s way.

Z

Business Focused

We understand that IT should support your unique business requirements and needs.

Get the Benefit

Testimonials

What They Said

We pride ourselves in being a reliable and preferred IT partner.

Professionalism, Quality, Responsiveness, Value

They instilled confidence in our system/network/hardware in assisting us in the transition to work efficiently remotely during the lock down. We have all had big challenges this year, and we are very grateful to have the excellent support and a reliable service offering during this time. A big thanks to all the staff at ITBlue.”

David Porter

Director, Steer Property Group

“Willie, Theuns and their staff are really experts in their fields.”

Matthew Cockcroft

Owner, Involution

“An innovative and reliable IT and Internet service provider in Stellenbosch.”

Johan du Preez

Freelance / Consultant / Entrepreneur

Publications

Guides, Tech-Tips, News

Whaling, What? Tech-Tip

Whaling, What? Tech-Tip

What will happen if your staff got an email they genuinely thought was from you (the boss)? Asking them to pay an urgent bill for a new supplier they’d not heard of before. Will they pay it? What if  that email wasn’t sent by you. It’s a specific kind of cyber-crime...

read more
FAQs

Frequently Asked Questions

It is best to reach out to us for an open and frank discussion of your specific needs and requirements. Below very general information as starting point for our conversation.

General

Do you provide "your need" support agreements?

Yes. Service Level Agreement, Break-Fix, Limited Hours, Managed, Co-Managed, Pro-Active, Once Off, Etc. We provide tailor made for your needs support services.

Do you support "your device/type/app/service/need"?

Probably. We support Windows, Mac, Linux, RouterOS, Various Cloud Services. Various Applications and have clients across multiple industries. It is best to talk to us to ensure we address your needs.

Do you support clients in "your location"?

We support clients across South-Africa and Namibia.

Managed Services

Why Managed Services?

It creates a ‘win-win’ result by investing upfront resources to get each client onto our best-practice standard (called the ‘ITB-Way’) and then proactively and continuously working in the background to keep your business running and on standard. By limiting unscheduled downtime both our businesses win.

What is "Managed IT Services"?

Managed IT services allow businesses to delegate their IT operations to an expert third-party organization (called a ‘managed service provider or MSP) that specializes in handling these responsibilities. MSP’s like Itblue, can take responsibility for the entirety or portions of a business’ IT systems, as agreed upon in a Service Level Agreement (SLA).

What can be covered under Managed IT Services.

Some, Part, Complete IT infrastructure needs can be covered, under this services. Let’s talk about your spesific needs.

Pricing

What does it cost?

We believe that the service should be affordable while providing in your specific needs & requirements. As the business requirements & needs differ from business to business we tailor the offer to you and provide you with custom pricing.

Do you accommodate/provide/cater for?

We provide tailor made agreements to address your specific requirements. Pricing/Costing/Payment Terms are part of a business’s requirements. Reach out to us for a conversation.

5 + 2 =