Support

Our trained professionals can offer you the support you need to keep your company up and running with little or no downtime to your business. We provide support solutions to meet your company's individual needs.  This include:

Support delivered via phone[24/7/365], email, web[remote]  and call-outs[on site support].
Hardware supplied at a small or no mark-up.
Monitoring of mission critical systems allowing us to respond to problems before you even become aware of it.
Getting and keeping all IT infrastructure up to date. The first time you become a client we update/upgrade and fix all IT infrastructure.  We then schedule routine maintenance to ensure that all IT infrastructure is kept up to date.
Access to a very broad base of  skills and knowledge that range from accounting support to IT support, allowing you to deal with only one company.  This means lower costs, faster response times and less excuses.
Our policies,  geared towards you as a client:
 *  Invoicing and payment  policies that ensure we only invoice after work is completed AND only if we added value.
 *  We take responsibility for our work and your IT needs.
 *  It is to our own advantage to ensure that your IT infrastructure is working trouble free. This creates a win-win scenario for you and your business.
Regular communication,  sharing information about both business and information technology subjects.
Access to our preferred partners network where we have negotiated a superior service or product at a preferential rate to our support customers.

We create a win-win relationship, ensuring in the process that your IT infrastructure become the supporting asset it is meant to be.

Contact sales@itblue.co.za for more information.